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Olga Khabinskay, COO, WCH Service BureauAs a medical billing provider, WCH always considers how to unify practice management, medical records, and billing parts so that there is a tool that helps medical practices to manage Revenue Cycle Management (RCM) process. Today, the WCH team feels proud that iSmart EHR stands out for having integrated all the aforementioned parts. This enables users to schedule appointments, document medical records, send superbills, and finally check payment information. Providers can monitor payment situation online as well as review full remittance and explanation of benefits. One of the most important features—full control of billing process—can be controlled by provider, no matter where billing is physically done—internally or externally, utilizing any billing company.
Furthermore, to deliver advanced service to its customers, WCH developed SmartBill mobile application integrated with iSmart EHR. The app helps providers to complete patient visit checklist, research diagnoses, add new patients offline along with sending superbill information directly to WCH in order to check codes and submit insurance bills. This feature is critical for providers performing nursing at home, hospital or visiting homes, or in case of inaccessibility to patient information internet service.
One of the most important features—full control of billing process—can be controlled by provider, no matter where billing is physically done
iSmart EHR is compliant with the federal government’s new 2015 regulation. The WCH’s team headed by Aleksandr Romanychev, CEO and Olga Khabinskay, COO has massive practical experience and knowledge in medical documents circulation and also had the opportunity to carefully study the coordination of a medical practice. “This knowledge definitely helped us to implement new ideas and develop new tools during our preparation for the certification of this new regulation, resulting in a smarter and faster system,” says Olga.
In addition, WCH conducted usability tests for iSmart EHR and the results of these tests helped the company spot weaknesses in the system and deal with them, which eventually enhanced the product quality and consequently, iSmart EHR became more intuitive, user-centered and adaptive (iPad) system. Besides, WCH is always committed to help its customers and adopts an individual approach, what makes it clients’ preferred choice. This one-to-one assistance goes beyond simple resolution of technical issues and the company also provides specialized assistance when the clients ask, for example, questions related to state healthcare programs such as the QPP. WCH provides individual support and education for free. Thanks to WCH’s EHR advisor, the users of iSmart system are always aware that they can send a paper template to the advisor and obtain its electronic version for review. Overall, “thanks to the EHR’s user-friendly interface and support to solve any complications with the product use and poor computer skills that some medical office staff has, everything is taken care of, for the clients,” says Olga.
“These tailor-made solutions along with all our services are designed to increase revenues for practitioners by improving the accuracy of their medical data,” points Olga. WCH focuses more on serving its clients the best, improving patient care, and simplifying a number of tasks for physicians and medical practices. This client-centered approach has been a major factor triggering WCH’s growth over the years.
Company
WCH Service Bureau
Management
Olga Khabinskay, COO, Aleksandr Romanychev, CEO, WCH Service Bureau
Description
Specializes in medical billing, credentialing, software development, and offers EHR and Billing management in one system
WCH Service Bureau News
Significant Updates to WCH Re-Credentialing Service Contracts
CAQH Profile Maintenance and Re-attestation: WCH will regularly monitor, update, and re-attest your CAQH profile, ensuring it remains compliant with insurance provider requirements.
Revalidation/Re-credentialing Applications: WCH takes full responsibility for completing and submitting re-credentialing and revalidation applications, ensuring all necessary documents are filed promptly to avoid delays in your participation status.
Communication with Insurance Companies: WCH will handle all communications with insurance companies related to your credentialing, reducing your administrative burden and allowing you to focus on your practice.
Verification and Demographic Updates: We will regularly verify your participation status with insurance providers and manage any required demographic updates to keep your records current and avoid payment disruptions.
Certificate Monitoring: WCH tracks the expiration dates of your certifications and licenses, alerting you to upcoming renewals and assisting in their timely renewal to prevent lapses in your credentials.
Cultural Competency Training Attestation: WCH will attest to your completed cultural competency training, ensuring compliance with regulatory standards and maintaining your eligibility for insurance panels and more.
Why These Changes Matter?
These enhancements are designed with your convenience and professional growth in mind. Credentialing and re-credentialing are critical to maintaining your ability to practice, ensuring you can continue participating in insurance networks and providing care to patients.
The credentialing process can be complex and time-consuming. WCH aims to minimize your involvement in administrative tasks while guaranteeing your credentials remain compliant and up to date.
By streamlining processes, improving communication with insurance companies, and providing proactive monitoring of critical certifications, WCH is committed to delivering a hassle-free credentialing experience. We understand that managing credentialing requirements can be overwhelming, which is why our goal is to handle these tasks efficiently on your behalf, freeing you from deadlines and paperwork burdens.
What to Expect Moving Forward?
You can expect improved service quality, better response times, and more accurate tracking of your credentials. Our team of experts is dedicated to providing personalized support, ensuring that all aspects of your re-credentialing process are handled professionally and with attention to detail.
Should you require any additional information, please don’t hesitate to contact us. We are here to ensure that this transition is smooth and beneficial for you.
These updates reflect our dedication to providing a seamless credentialing experience that allows you to focus on your patients and practice without unnecessary interruptions or complications.
Thank you for trusting WCH to meet your credentialing needs. We look forward to continuing our partnership and supporting your success.