“We are moving beyond the traditional capabilities of an Electronic Health Record (EHR) toward a more advanced protocol that deals with the issues which are affecting the correctional systems of our country,” states Byron Harrison, Director of Information Systems at NaphCare. The company’s solution—TechCare®— largely came about by listening to customers and identifying the problems caregivers deal with every day in correctional facilities. While it is always the people who provide care at the top echelon the cycle of facilitating the healthcare processes—including the documentation, adherence to policy, and accountability—are the tools forged in NaphCare’s crucible. One of the biggest obstacles for caregivers is the circumstance where inmates are kept in custody versus the phase when they are released.
We are moving away from the traditional capabilities of an EHR, toward a more advanced protocol that deals with the issues affecting the correctional systems
In a single jail facility in the northeast United States, caregivers and patients commonly received negative outcomes in terms of maintaining the standard of healthcare upon the latter’s release. To handle the situation, the facility needed a solution that could adapt to their workflows and ensure that staff followed policy to keep inmate patients healthy. NaphCare spent three months analyzing those workflows, processes, and policies, documenting them from the top down, in order to implement their software TechCare®. This ensured that the software will fit client processes while rendering data conversion training. Subsequently, the facility regained the NCCHC accreditation they lost prior to teaming up with the solution provider.
Today, NaphCare is pursuing the expansion of TechCare®’s role in behavioral risk analysis, to expedite fairer bail policy and reforms, irrespective of inmates’ financial state. “We are committed to correctional facilities, where our expertise lies. We aim to ultimately reduce the jail population and make our community safer while improving care provided to inmates and the reformed,” concludes Harrison.